Orders may be delivered worldwide by Courier. For Orders within UAE the estimated delivery time is 2-4 working days, while for Orders outside UAE can be from 3-10 working days depending on the location.
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website, delivery timelines are estimates only. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement. Orders are delivered daily excluding UAE public holidays and Weekends. It is your duty to ensure appropriate access for deliveries.
In attirelle.com we offer a return policy without asking questions, which allows you to return delivered items to us for any reason up to 14 days from delivery of your Order.
We will issue a refund of the full face value of undamaged items duly returned (Including, where applicable, the original delivery charges, cash handling fees, taxes and any duties) by issuing you with an online credit for the Website for Orders paid for via our cash on delivery service or bank transfer to your bank account provided to us. Please note that for systems reasons, in order to receive an online credit, customers will need to create a Website Account and register their details with us.
Damaged Goods/Incorrectly fulfilled Orders
If an item in your Order is received damaged by you or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 10 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available.
Items can be returned by arranging collection from your delivery address by logging into the My Account/Orders section of the Website.
General conditions applicable to Returns
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt:
• Unaltered, unused and in full saleable condition (or the condition in which they were received from our couriers).
• In their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
• Accompanied by the original Order confirmation.
Please take care to preserve the condition of any product packaging as, for example, damaged boxes may prevent re-sale and may mean that we cannot give you a full refund.
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, our Return Policy has no intention to affect any consumer rights that you may have under UAE law.